Shipping Policy

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• You will receive a confirmation once your order has been shipped.

2. Delivery Time

• Estimated delivery time is 3–7 business days, depending on your location.
• Delivery timelines may vary due to external factors such as weather, courier delays, or high demand periods.

3. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.
• Free shipping may be offered on select orders or promotions.

4. Order Tracking

• Once your order is shipped, a tracking ID will be shared via email or SMS.
• You can use this to track your shipment in real time.

5. Delivery Issues

• Please ensure that your shipping address and contact details are accurate.
• If a delivery attempt fails due to incorrect details or unavailability, re-delivery may incur additional charges.

6. Delays

• While every effort is made to deliver on time, delays may occur due to unforeseen circumstances.
• In such cases, your patience is appreciated, and support will assist if needed.

7. Damaged or Lost Packages

• If your package arrives damaged or is lost in transit, contact support within 48 hours of delivery status update.
• Provide necessary details and photos (if applicable) for quick resolution.

For any shipping-related queries, contact customer support at ajoonielegance@gmail.com