Return & Refund Policy

We want you to be fully satisfied with your purchase. Please read the policy below for returns, exchanges, and refunds related to bedding sets, tote bags, and bathrobes.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with all tags, packaging, and accessories intact.
• Returns will not be accepted for items that show signs of use, damage, stains, or alteration.

2. Non-Returnable Items

• Products purchased during clearance sales or special discounts are non-returnable unless defective.
• Personal use items like bathrobes may not be eligible for return if used or opened due to hygiene reasons.

3. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery.
• Please include clear photos and order details when contacting support.
• After verification, a replacement or refund will be processed.

4. Return Process

• To initiate a return, contact customer support at: ajoonielegance@gmail.com
• Provide your order number, product details, and reason for return.
• Once approved, return instructions will be shared.
• Customers may be responsible for return shipping costs unless the product is defective or incorrect.

5. Refund Policy

• Refunds will be processed after the returned product is received and inspected.
• Approved refunds will be issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable unless the return is due to an error or defect.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be issued instead.

7. Cancellation Policy

• Orders can be canceled only before they are shipped.
• Once shipped, the order cannot be canceled and must follow the return process.

For any questions or assistance, please contact customer support at ajoonielegance@gmail.com.